Shipping policy
We appreciate your trust and support for Carter Patel. Specializing in a full range of fashionable apparel products, our brand adheres to standardized order management and strict packaging standards. We dedicate ourselves to ensuring every customer receives correctly matched orders and intact clothing goods with stable and reliable global logistics services.
1. Order Processing Period
All successfully confirmed and fully paid apparel orders will undergo internal verification, stock sorting, quality inspection and protective packaging within 1 to 5 business days, excluding weekends and official public holidays in New Zealand. During peak sales seasons or periods of massive order surges, the standard processing cycle may be moderately prolonged. Our customer service team will issue timely notifications to clients once any notable order dispatch delays occur.
2. Shipping Fees and Delivery Time Estimation
Logistics expenses for each order are calculated individually based on package weight, size and delivery destination. The exact shipping cost will be clearly displayed and finalized on the checkout page before order confirmation. Our standard logistics service for all clothing products features an estimated delivery cycle of 15 business days after warehouse dispatch. All delivery durations are reference values only, which may fluctuate due to courier operational delays, cross-border customs clearance procedures, extreme weather, regional logistical restrictions and statutory holidays in destination regions.
3. Dispatch Confirmation and Logistics Tracking
Once your order is completely processed and dispatched from our warehouse, you will receive an official dispatch confirmation email attached with a unique tracking number and complete shipment details. It should be noted that tracking system data cannot be updated instantly. Real-time shipment status and full tracking functions will be activated and available for customer inquiry within 24 to 48 hours after the package is picked up by our logistics partner.
4. Shipping Address Accuracy Exclusion Clause
Customers bear full responsibility for providing accurate, detailed and valid shipping address information during checkout. Carter Patel shall not undertake any liability for delivery errors, transit delays or package returns caused by incorrect, incomplete or miswritten address information provided by purchasers. Any parcels returned to our warehouse due to address-related faults will generate additional reshipping costs, which shall be fully afforded by the customer.
5. Handling Mechanism for Lost and Damaged Parcels
If your apparel package is lost or missing during transit, please submit a formal inquiry application to our support team within 2 calendar days from the preset delivery date. For orders received with damaged garments or broken packaging due to transit accidents, customers are required to file a complaint within 24 hours after delivery receipt, with clear original photos of damaged products and packaging as valid evidence. Our professional team will review each case independently and provide proper solutions as efficiently as possible.
6. Apparel Maintenance and Usage Specification
Every clothing product sold in our store is equipped with official manufacturer maintenance guidelines, covering standardized wearing, washing and daily upkeep methods. To protect the fabric texture, color fastness and overall service life of the apparel, customers must strictly abide by all attached care instructions. We disclaim all liability for product damage, deformation, fading and quality deterioration caused by non-standard cleaning, improper drying, unauthorized alteration and irregular personal use.
7. Cross-Border Shipping and Customs Regulations
International cross-border shipments may be subject to import duties, customs taxes and other administrative fees stipulated by the customs authorities of destination countries. All additional customs-related charges are the exclusive responsibility of the recipient and are not included in the product original price and basic shipping fees. We will not undertake any payment or processing obligations for relevant customs expenses.
8. Official Contact Methods
If you have any doubts, suggestions or after-sales inquiries about this shipping policy or your order logistics status, please feel free to contact our professional customer support team via the official information below:
Business Name: Carter Patel
Phone Number: +64 20 237 7030
Email Address: contact@carterpatel.shop
Physical Address: 59 Beechdale Crescent, AUK, AUK 2010, New Zealand